Login Sign Up

Terms And Conditions

The terms and conditions of Clubride (Company) are the policies that govern the relationship between the Company and the User. These terms and conditions (as amended from time to time including all Schedules and Annexures hereto) shall constitute a legally valid and binding contract under the Applicable Laws and the use of any product Services either through Clubride’ Website User shall be deemed to be an acceptance of all the terms and conditions set forth herein. Users are advised to read these terms and conditions carefully before using/registering on the Website or availing Services through the same. Clubride reserves the right to alter/modify/change these terms and conditions in its sole discretion, from time to time, with or without prior notice to the User. Notice of any changes shall be made by Clubride, promptly and communicated/brought to the attention of the User in such manner as it deems fit.

1. Registration Process

Every User will have to complete registration formalities as a User through the Website. The user needs to fulfill the necessary documentation provided for Satisfying the eligibility criteria required to become a User. Acceptance of the registration is subject to approval by Clubride at its sole discretion.

Clubride reserves the right to examine and verify the authenticity of the documentation provided by the Users.

The Users acknowledge that the registered mobile number provided during the registration shall be used for making requests for services and receiving all communications from the Company

The User will be responsible for any action taken in pursuance of the instruction received from/sent by User mobile shall be of User and deemed to have emanated from /confirmed by the User.

2. Payment process

The booking amount has to be paid online while making the booking on our website .. The user has to pay the prescribed amount to avail Clubride service and the amount can be changed as per Clubride’ discretion. In case of any extension required, the user will have to pay the additional amount through the web application subject to availability.

You can use any of the options below for the payment not limited to the below mentioned :

NetBanking
UPI PAYTM
Debit Card
Credit Card
The Payment Gateway and other transactional charges will be governed by the Government and the rules defined by the competent authorities.
3. Delay

A fee of Rs.100 along with 2X of the rental charges per hour will be charged for vehicles being returned after the grace period of 30 mins. .

4. Documents

The user must have a valid driving license issued by the Government.

The user must take a clear picture of their driving license and upload it on our website/App.

The user must carry their original documents at the time of thepickup .

Documents issued by the government of India such as Aadhar Card, Driver’s license, Passport, etc. will be considered as valid ID and address proof. (Voter ID can be provided as an additional document if required.)

If a user is unable to verify their identity then Clubride reserves the right to deny the service and cancel the booking with the 50% cancellation charges as per the policy.

Users will have to submit the original driving license at the time of pickup and it will be returned at the time of returning the vehicle.

For international users, we would require a valid driving license or an international driving permit along with a copy of the passport and a valid visa.

*Note:- Learner license is not applicable for renting a vehicle with us.

5. Use of Vehicle
The bookings have to be made by the User for their own usage and not for or on behalf of any other user. The User will be solely responsible for the usage of the vehicle and the User will be at all times responsible for the vehicle under their possession during the duration of rental. During the rental period, any breach of the terms and conditions will result in action against the User for material breach of this agreement. The company does not guarantee the availability of any vehicle at any given time however the Company promises to look after the best interest of the User. The user has to follow the under mentioned terms and conditions:

  1. These scooters and motorcycles we rent are large, heavyweight and powerful and need to be handled with care. In case the rider/user is a beginner, they have to be extra careful in handling the vehicle.
  2. The lessee should have a valid driving license, be at least 18 years old, and must always wear a helmet while riding. Must have appropriate riding gear, i.e... Boots or closed-toe shoes, pants & eyewear. No flip-flops, sandals, or shorts.
  3. The rider has to check the availability of the vehicle for booking as well as extension and the booking or the extension will be served only in case of availability.

  4. Only the User/rider/lessee is permitted to drive the vehicle
  5. The rider has to pick up the vehicle or drop off the vehicle at Clubride designated parking locations unless specifically requested and paid for a home delivery.
  6. Home delivery requests are subject to availability of resources and is at the discretion of the company.
  7. The user/lessee is responsible for inspection of the vehicle at the pickup location and is expected to inform the executive immediately in case of any damages, malfunctions, missing parts etc.
  8. All our vehicles are insured however in case required, the Lessee can opt for a separate insurance for themselves; Lessor will not be responsible for any accidental expenses of the Rider.
  9. The lessee shall use the bike entirely at their own risk and agrees that the lessor will not accept any responsibility or be held accountable for any loss, injury or death as a result of, or leading from the hire of any of the vehicles.
  10. The two wheeler will be the responsibility of the user from the time of the pick up till return. During the course of the rental, any events occurring with the vehicle or the user will be the sole responsibility of the lessee. The bike shall be returned back to the lessor in the same condition in which it was handed over to the lessee.
  11. In case the vehicle returned is found excessively dirty/muddy, the lessee will have to bear the charge of washing not exceeding 200 Rupees.
  12. Rental package does not include Fuel, Toll, roadside assistance and Taxes
  13. Lessee is responsible for any traffic violations incurred due to your use of a rented vehicle. Lessor is not liable for any costs from any such violation. Users must report such violations to a Lessor’s Representative as soon as possible.
  14. Towing service will be borne by the customer in case of an unlikely event of tire puncture or collision or breakdown due to improper usage. In the event of mechanical or technical failure, we will take care of towing the bike at our own cost
  15. All our bikes have GPS tracking devices; we recommend that the user follow speed guidelines – our team gets automated updates on the bikes that exceed speed limits and can penalize the user for rash driving upto 500 rupees per instance.
  16. In case the user has left any belongings, the company will try its best to return the same to the user however the company cannot be held responsible for the loss of any items due to the negligence of the user.
6. Prohibited
Uses The use of a Lessor’s vehicle under the following conditions is prohibited: The user agrees to use the vehicle for personal use only. The user will not carry load or passenger more than the prescribed limit by the authorities. Our motorcycles(Vehicles) cannot be used for rallies and rally surcharges or any format of professional or amateur competitions or for performing stunts. By any person who is under the influence of (i) alcohol or (ii) any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended. In carrying out any crime or any other illegal activity as deemed illegal by the LAW. The user is not allowed to make any modifications, internal or external to the motorcycle. Any additional fittings on the vehicle will lead to prohibition of the user from usage of the motorcycle any further. Minors will not be provided with any vehicle from Clubride and the same is expected from the users. The company will not be responsible in case the vehicle is shared with a minor. Any sharp objects, weapons or illegal substances are prohibited from being carried on any vehicle.
7. Delivery process
We will connect with the user to schedule the delivery of the vehicle. We request that the customer be present at the agreed date and time to receive the vehicle at the decided location. Lessee should do a test ride of the bike before they accept the vehicle from the Lessor. The Delivered vehicles cannot be rejected after handover. Lessee can request for exchange of the vehicle if not satisfied with the vehicle condition. Though we do quality checks at our end before delivery, the lessee is expected to see if there are any damages and report the same to the representative of the lessor and photos shall be captured of the same.
7.1 Right to refuse the service
The company holds the right of refusal to any client not deemed fit to be served by the company or its authorized staff. Without prejudice to its rights, claims and contentions under the law and equity, Clubride reserves the right to terminate/suspend the Users’ registration and/or withdraw Services rendered to the User and/or levy a penalty, in the event Users indulge in using/operating the Vehicles in a manner prohibited by Clubride
8. Handover process
Lessee has to inform us 2 hrs in advance before the end of the Contract Period. The pick-up date and time will be mutually decided by the lessee and us. The drop–off location will be the same as the pick-up location. Lessee has to be present at the agreed date and time. The vehicle will be checked for any damages.
9. Damage policy
The Lessee agrees to pay for any damage to, loss of, or any theft (disappearance) of parts of the vehicle, regardless of cause or fault. Items damaged beyond repair will be paid for at their Market Price. The representative shall check the bike and its parts in order to ascertain any damage to items. Damage shall be defined as follows:

1. 2.1. Any damage which existed prior to the handover of the vehicle and was agreed between the lessee and lessor will not be chargeable to the Lessee.

2. 2.2. Tear in the seat cover will result in a charge towards a replacement of the seat cover. Opening up a stitched joint will not be chargeable.

3. 2.3. Any variation showing damages, if ascertained as not caused by normal wear and tear, would be charged and would have to be borne by the Lessee

In case of an accident or collision, the users are accountable to pay a standard amount towards the accident insurance not exceeding Rs. 15,000(which may vary depending on the severity of the damage). The members are bound to pay for the repairs incurred due to damages caused by the collision/accident.

10. Fuel Policy
Fuel is not included in the rental amount, we provide sufficient fuel to reach the nearest fuel station. We will not be providing a refund in case extra fuel is leftover at the time of returning the vehicle.
11. Process (communication)
Clubride may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change, or any such other information relevant for the transaction, via email , SMS or by voice call on the contact number given by the User at the time of booking; Clubride may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason whatsoever or to know the preference of the User for concluding the booking and also to help the User for the booking. The User hereby unconditionally consents that such communications via SMS and/ or voice call.
12. Maintenance
The user is liable for checking engine oils during a trip and maintaining the vehicle while on road. Any mechanical failures should be reported immediately. Customers may be held responsible in case of a mechanical failure resulting due to negligence of the normal maintenance while on the trip.
13. Cancellation policy as below:

Booking related

No show - 100% deduction and only security deposit will be refunded Between 0 - 6 hrs of the pick up time - 75% rental charges will be withheld and security deposit will be refunded.

Between 6-24 hrs of the pick up time: 50% rental charges will be withheld.

Between 24-72 hrs of the pick up time: 25% rental charges will be withheld.

72 hrs or more prior to the pick up time: 10% rental charges will be withheld

During the rental period – no refund

Cancellation due to document issue:

25% of the rental amount will be deducted, if
Customer is not willing to submit the document as per the terms and conditions. Customer documents are not original. Customer documents are not valid.
14. Extra charges such as the following will be applicable
Helmet : If a user chooses an extra helmet on the spot, it will be billed additionally on the spot. Excess Km : The excess km charges will be calculated at the time of drop off and the user will be required to pay the same at the location. Damages : Damages will be inspected at the drop-off time and the charges will be collected on the spot as per the damage terms and conditions.
15. Deposit
We have a refundable security deposit for certain vehicles. The refund of the security deposit usually takes 3-7 working days to reflect in the source account from the date of invoice after the trip has ended.
16. Over-speeding
The bikes have to be ridden within permissible limits. The speed limit for each vehicle is different. You have to be under the speed limit specified for the vehicle or the speed limit specified by the governing authority, whichever is lesser.
17. Exceeding km limit per booking
Extra charge is applicable if the km limit is exceeded by the user. Each vehicle has a different charge per km. Which is reflected in the booking summary page. The final amount will be conveyed to the customer at the time of returning the vehicle by our fleet executive, depending on the extra km used.
8. Process to Rent Helmet.
1 complementary helmet is provided without any charge. Extra helmets can be added while making the booking. You will get an option on the summary page to select the quantity of the helmet. Customers can rent only 2 helmets per booking. Extra helmet will be charged Rs. 50/day If the helmet is damaged or lost, a charge of Rs. 500 will be levied